Refund Cancpolicy

Refund & Cancellation Policy

Effective date: [Effective Date] · Last updated: [Effective Date]

Quick summary: because we sell fresh, perishable food, we can't accept returns once a package is opened — but if your order arrives damaged, wrong, or missing items, we will replace it or refund you.

1. Order cancellations

  • You can cancel your order free of charge as long as it has not yet been packed or handed over to our courier partner. Contact us on WhatsApp or email as soon as possible with your order number.
  • Once an order has been packed/shipped, it cannot be cancelled, since our products are perishable and made fresh to order.

2. Returns

Since we sell food items (pickles, podulu, millets, snacks, vadiyalu), we do not accept returns once a package has been opened, for hygiene and food-safety reasons. This is standard practice for food products and in line with applicable consumer protection rules for perishable goods.

3. When we will replace or refund your order

We want you to be happy with every order. We will offer a free replacement or full refund if:

  • Your package arrives damaged or leaking due to transit/packaging issues
  • You received the wrong product
  • An item is missing from your order
  • The product was spoiled or defective on arrival (not due to improper storage after delivery)

To claim this, please contact us within 48 hours of delivery with your order number and clear photos/video of the product and packaging. Claims made after this window may not be eligible.

4. How refunds are processed

  • Approved refunds are issued to your original payment method via Razorpay.
  • Refunds are typically processed within 3–4 business days of approval; the amount may take a few additional days to reflect in your bank/UPI account, depending on your bank.
  • If your order was cancelled before shipping, the full amount is refunded.

5. Failed or duplicate payments

If an amount was deducted from your account but the order was not confirmed, or you were charged twice due to a payment gateway error, please share your payment reference ID with us — such amounts are auto-reconciled and refunded by Razorpay within a few business days.

6. How to request a refund/replacement

WhatsApp/Call: +91 81431 18117
Email: hasyamillets2026@gmail.com
Please include your order number and, where applicable, photos of the product received.

7. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

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